wg8 Privacy Policy

1. Who We Are

wg8 (referred to as "we", "us", or "our" throughout this document) operates the online gaming and sports-betting platform at wg8.wine. This Privacy Policy explains what personal data we collect from players in Bangladesh and elsewhere, why we collect it, and how we keep it safe.

If you have any questions about this policy, contact our support team at [email protected] or through the 24/7 Live Chat on the website.

2. Data We Collect

We collect information in two ways: directly from you when you register or use the platform, and automatically through standard web technologies.

Information You Provide

• Account details: full name, date of birth, email address, mobile number, and a password hash.
• Identity verification (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence, required before your first withdrawal.
• Payment information: bKash, Nagad, or Rocket account numbers; bank account details for Bank Transfer. We do not store full card numbers.
• Communications: messages you send to support via Live Chat or email.
• Self-exclusion and responsible gaming preferences: deposit limits or cooling-off periods you set voluntarily.

Information Collected Automatically

• IP address, browser type, operating system, and device model.
• Session timestamps, pages visited, games played, bet amounts, and transaction history.
• Cookies and similar tracking technologies (see Section 6 for details).

3. How We Use Your Data

wg8 uses your personal data for the following purposes:

• Account management: creating and maintaining your player account, verifying your identity, and processing deposits and withdrawals via bKash, Nagad, Rocket, and Bank Transfer.
• Game delivery and transaction processing: recording bets, calculating payouts, and crediting winnings to your account.
• Fraud prevention and security: detecting unusual login patterns, preventing unauthorised access, and blocking underage gambling.
• Customer support: responding to your queries via 24/7 Live Chat or email within a reasonable timeframe.
• Bonus and VIP programme administration: tracking turnover thresholds, applying cashback, and issuing birthday bonuses at the correct tier.
• Legal and regulatory compliance: retaining records as required by applicable law and responding to lawful requests from authorities.
• Service improvement: analysing aggregated (never individually identifiable) usage patterns to improve game performance and navigation.
• Marketing communications: sending promotional emails or SMS messages about new games or bonuses — only if you have opted in. You can opt out at any time by clicking "Unsubscribe" in any email or by contacting support.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: processing is necessary to deliver the services you signed up for.
• Legal obligation: identity verification and transaction records are required by anti-money-laundering and consumer-protection obligations.
• Legitimate interests: fraud detection, platform security, and aggregated analytics.
• Consent: marketing communications and non-essential cookies, where we ask for your explicit agreement.

5. Data Sharing

wg8 does not sell or rent your personal data. We share it only in these limited circumstances:

• Game providers: Habanero, PG Soft, Ezugi, Red Tiger, Playtech, JILI, and Spribe receive session tokens to load games. They do not receive your full name or payment details.
• Payment processors: bKash, Nagad, Rocket, and partner banks receive only the transaction data they need to move funds.
• KYC and identity-verification partners: your ID document is transmitted securely to our verification service and stored for up to 5 years as required by law.
• Legal authorities: we will disclose data when compelled by a valid court order or statutory requirement.
• Business transfers: if wg8 is acquired or merges with another entity, your data may transfer to the new operator under the same privacy obligations.

6. Cookies and Tracking

wg8 uses the following categories of cookies:

• Essential cookies: keep your session active and remember your login state. These cannot be disabled without breaking the site.
• Analytics cookies: help us understand how players navigate the site. We use aggregated data only.
• Preference cookies: remember your language or display settings.
• Marketing cookies: only set if you accept them. They let us measure the effectiveness of promotions. You can reject these without affecting your ability to play.

You can manage cookies through your browser settings at any time. Disabling essential cookies will log you out of your account.

7. Data Retention

We keep your account data for as long as your account remains active. If you close your account, we retain transaction and identity records for a minimum of 5 years to comply with financial regulations. Support chat logs are kept for 2 years. Marketing-preference records are deleted within 30 days of an opt-out request.

8. Your Rights

As a wg8 player, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete data.
• Deletion: request removal of your data, subject to our legal retention obligations.
• Restriction: ask us to pause processing while a dispute is resolved.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: revoke any previously given consent for marketing or non-essential cookies at any time.

To exercise any of these rights, email [email protected] with your account email and a clear description of your request. We aim to respond within 30 days.

9. Security Measures

wg8 uses industry-standard security practices to protect your data:

• All data transmitted between your device and our servers is encrypted via TLS (HTTPS).
• Passwords are stored as salted hashes — we cannot see your plain-text password.
• Access to player records is restricted to authorised staff only, on a need-to-know basis.
• Our infrastructure is monitored around the clock for intrusion attempts and unusual activity.

Despite these measures, no online platform can guarantee absolute security. If you suspect unauthorised access to your account, contact support immediately via 24/7 Live Chat or at [email protected].

10. Minors

wg8 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has registered an account, we will close it immediately and delete all associated data. If you believe a minor has accessed wg8, please report it to us at once.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by displaying a notice on the wg8 website. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after an update means you accept the revised policy.

12. Contact Us

For any privacy-related question, data request, or complaint, reach our team at: