Our Commitment
wg8 treats responsible gaming as a core part of how we operate — not an afterthought. Every player on our platform deserves a fair, transparent experience that stays within their control. We provide tools, information, and direct support so that gaming on wg8 remains a choice, not a compulsion.
wg8 is open to players in Bangladesh who are aged 18 and above. By creating an account, you confirm that you meet this requirement. We enforce this through age verification at account registration and, when required, at withdrawal.
Important: Gambling is not a way to earn income or recover money you have lost. Every game outcome is determined by a certified random number generator. Past results have no effect on future outcomes.
Age Verification Policy
wg8 requires all players to be at least 18 years old. During registration, you confirm your age by accepting our Terms of Service. Before processing your first withdrawal, we will ask you to complete KYC (Know Your Customer) verification. Accepted documents include:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review is typically completed within 24 hours. Your account remains fully playable during the review period, but withdrawals are held until verification is approved. If we suspect an account is operated by someone under 18, we will suspend the account immediately and investigate before releasing any funds.
Know the Warning Signs
Problem gambling can develop gradually. It is not always obvious until it has already affected your finances, relationships, or health. Recognising the signs early gives you the best chance to regain control.
Common warning signs include:
- Spending more time or money on gambling than you intended
- Chasing losses — placing larger bets to recover money you have already lost
- Neglecting work, study, or family commitments because of gambling
- Borrowing money or selling belongings to fund gambling
- Feeling anxious, irritable, or restless when you try to cut down or stop
- Hiding your gambling activity from people close to you
If any of these apply to you, please use the tools below or contact our support team.
Self-Assessment Checklist
Ask yourself these questions honestly. If you answer yes to two or more, it may be time to take a break or seek support.
- Have you ever gambled with money set aside for rent, food, or bills?
- Have you tried to win back money you lost by gambling more?
- Do you find it hard to stop once you have started a session?
- Has someone close to you expressed concern about your gambling?
- Have you lied to anyone about how much time or money you spend gambling?
- Do you feel anxious or irritable when you are not gambling?
Account Tools and Limits
wg8 gives you direct control over your account spending and activity. These tools are available in your account settings at any time:
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once your limit is reached, further deposits are blocked until the period resets. To increase a limit, a 48-hour cooling-off period applies — this delay is intentional and designed to prevent impulsive decisions.
Session Time Reminders
Set a reminder that notifies you when you have been playing for a specified amount of time. The reminder appears as an on-screen message; you choose whether to continue or end your session.
Reality Check
Enable regular pop-up summaries showing how long you have been playing in the current session and your net result for that session. This feature is particularly useful for fast-paced games like slots and crash games.
Cooling-Off Period
If you need a short break, activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is locked for gameplay but you can still withdraw your balance.
Self-Exclusion
Self-exclusion is a stronger measure than a cooling-off period. When you self-exclude, your wg8 account is suspended for the duration you choose — a minimum of 6 months, up to permanent exclusion. During self-exclusion:
- You cannot log in or place bets
- Any remaining balance can be withdrawn immediately
- wg8 will not send you promotional emails or messages
- You cannot reactivate the account early — this is by design
To request self-exclusion, contact our support team via Live Chat or email (see below). We will process the request within 24 hours and confirm by email once done.
After self-exclusion: We strongly recommend also blocking gambling sites at the device or network level. Free tools like Gamban can block gambling content across all devices on your network.
Protecting Others
If you are concerned that a family member or someone you know is gambling harmfully on wg8, contact our support team. We will investigate the account in line with our responsible gaming procedures. We may request documentation before taking action to protect individual privacy, but we take every report seriously.
To protect younger people in your household from accessing gambling sites, use parental control software on shared devices. Your internet service provider may also offer content filtering at the router level.
Get Help
Seeking help is a sign of strength, not weakness. If gambling is causing financial or personal difficulties, professional support is available:
- National Mental Health Helpline (Bangladesh): 16789 — free, confidential, available in Bangla
- Gamblers Anonymous: gamblersanonymous.org — international peer support network
- Gambling Therapy: gamblingtherapy.org — free online chat and forums
All of these services are free and confidential. You do not need to be in crisis to reach out.
Contact wg8
Our support team is available 24 hours a day, 7 days a week. For responsible gaming requests — deposit limits, self-exclusion, account closure — contact us directly:
When contacting us about responsible gaming, use the subject line "Responsible Gaming Request" so the message is routed to the right team. Include your registered email address and a brief description of what you need.